Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2022-08-05
Person
4
5
0
5th August 2022
Appointment was sorted via text messages. I gave up trying to get appointments by phone some time ago - hopeless! I now email my GP direct if I have concerns.
Suggested improvements
I was dealt with by Jordan, who not only did the bloods asked for but also did those for my annual review when I showed her Beversbrook’s text, as well as checking my weight and blood pressure & testing urine sample. This will save NHS time/costs as well as being much more convenient for me. BP was a bit too high, so Jordan gave me a personalised chart to take a week’s readings at home - I had already mentioned having my own monitor. She will inform Dr Church to whom a photo of my chart will be sent when complete - I will email it. Thanks to Jordan - a relaxed and friendly (and very efficient) appointment.
18th August 2022
Response from Patford House Surgery Partnership
Dear Patient - Thank you for taking the time to to write this review - We are delighted to hear that you were happy with the service offered by Jordan and I will ensure this is copied into her. I would welcome the opportunity to discuss the matters of difficulty and as your message is anonymous I can be reached on julie.taylor167@nhs.net. With best wishes - Julie Taylor - Practice Operations Manager
Patford House Surgery Partnership
2022-07-28
Person
4
5
0
28th July 2022
I was seen by an amazing doctor (Dr Kathryn Hughes) who discussed everything with me and I felt listened to.
For bloods I was seen by a new practice nurse (sorry didn’t catch her name). She is from Wales. She was lovely, put me as ease and was friendly.
Suggested improvements
Doctorlink is very confusing for patients. I knew what the problem I had was as I have suffered with it for a long time, but for a patient who hadn’t suffered with it before and was told to go to a&e can be very frightening.
29th July 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to write this review, it is welcomed. We will be sure to share the compliments offered to Dr Hughes and one of our new nurses. Your point is noted about Doctorlink and we can confirm it is currently under review with the aim to improve patient satisfaction. With best wishes Julie Taylor
Patford House Surgery Partnership
2022-07-26
Person
4
5
0
26th July 2022
Very good and efficient. Appointment system needs
Some tweaking but the online system is very
Good. Not everyone has internet access,so they would still relay
On phone calls to make an appointment.
Suggested improvements
As above
26th July 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to log this mostly positive review - it is very welcomed. Our phone lines do continue to run with high volumes, hence the need for online access but we can confirm telephone calls are still very much welcomed. With best wishes - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-07-21
Person
5
5
0
21st July 2022
Very satisfied with my experience at the surgery
Suggested improvements
Nothing
21st July 2022
Response from Patford House Surgery Partnership
Good Afternoon Dear Patient - Thank you for taking the time to write this positive review. It is welcomed and most appreciated. With best wishes - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-07-17
Person
4
5
0
17th July 2022
I got my appointment within a week through DoctorLink which was excellent. I haven’t been able to get an appointment by phone or in person for a long time
Suggested improvements
I am happy to use DoctorLink but there must be many who aren’t so how do they get an appointment?
18th July 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for you review and we are pleased to hear Doctorlink is working for you. We do still welcome telephone calls for appointments and we do have an escalation route for patients who don't have access to online services. In addition to this we have a member of staff in post, Paula is here to engage individually with patients to ensure they have access to all services available to them. With best wishes - Julie Taylor - Patford House Partnership
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c