Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
Had to plead for an appointment. At first told no appointment available .advised to go to hospital a&e to have stitches removed from my face. Had to email hospital letter before given appointment for 4 days later. Not great.
Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction - we are unable to investigate further as your message is anonymous but I would welcome the opportunity to look further into this if you would like to email me on julie.taylor167@nhs.net - With best wishes - Julie - Patford House Partnership
My appt with Laurie for review of HRT and moles on my back was very helpful.
I feel relieved that Laurie spent the time with me and gave me the all clear for my moles, and know that we will be keeping an eye on these together going forwards. Had done my research on HRT and Laurie was happy to go along with changing my medication with some input on the dose and blood pressure. I thought the appt was very thorough.
Reception were great as they managed to book me a double appt, I only have 4 stars though as they forgot to tell me when I changed my appt that it was no longer at Beversbrook but at Patford House instead, luckily not a big problem except the rushing around may have unnecessarily increased my BP!
Thank you for taking the time to leave this in the main positive review - It is most welcomed and appreciated. We take on board what you say about the venue change and will bring it to the attention of the relevant staff. Best wishes - Patford House Partnership
An absolute nightmare to get an appointment. The Dr link process is horrendous l. Once I did get an appointment (telephone) the Dr was great. There really does need to be an overhaul on the appointment booking process though, it’s long winded and stressful.
Thank you for taking the time to leave this in the main positive review - It is most welcomed and appreciated - we are pleased to hear you found the Doctor to be great. Your comments reference the appointment process will be discussed with the aim to improve processes where possible. With best wishes - Patford House Partnership
On the hole not bad ? Don’t need to be asked all the questions by the receptionist
Thank you for taking the time to leave this in the main positive review - It is most welcomed and appreciated. Patford House Partnership
I was asked to fill out doctor link, which i did. It suggested i needed an appointment within 3 days, was sent an appointment for a phone call between 9am-2pm. A doctor phoned me at 8.30am, unfortunately i was doing the school run so couldn't answer at the time. I called the surgery back and explained and even they commented that it wasnt during the time given so would get a doctor to call me back, but the call never came and still waiting for this.
Thank you for this feedback and we are sorry to hear things did not go as planned. As your message is anonymous I am unable to assist directly but I do hope this has since been resolved for you. If not please feel free to call and speak with me directly. Many thanks - Julie Taylor
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c