Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-03-03
Person
3
5
0
3rd March 2024
I went on a Saturday so there was no receptionist. There was no sanitiser in the dispensers next to the big sign that says use it! I make use of the online system to request appointments. Living near Sutton Benger I find it frustrating to be called to the Calne site. The nurse was friendly and thorough - there was no pressure put actions going forward, just information and an invitation to follow up if required.
Suggested improvements
Nothing obvious
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience with us. We apologise for the inconvenience you encountered with the lack of a receptionist and sanitiser availability on your Saturday visit. Your feedback is valuable in helping us improve our services and we will continue to improve scheduling processes to better accommodate your location. We are pleased to hear that the nurse provided friendly and thorough care, and we appreciate your acknowledgment of our commitment to providing informative and pressure-free consultations. Kind regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-02-08
Person
5
5
0
8th February 2024
When my son fainted after receiving his immunisation jabs the nurse Jordan was brilliant in looking after him and keep talking to him in making sure he understood everything and explain each step. They rang ambulance to make sure it was not a reaction to jabs. Thank you much both of you for your great support and kindness . Can’t thank you enough Thierry & Reece
Suggested improvements
N/a
1st March 2024
Response from Patford House Surgery Partnership
Dear Thierry and Reece, Thank you for sharing your experience with us. We're glad to hear that Jordan provided excellent care and support to your son during a challenging moment. Ensuring patient comfort and safety is our priority, and we're grateful for the opportunity to assist. Your kind words will be passed along to Jordan. Kind Regards, Julie Taylor - Operations Manager
1st March 2024
Response from Patford House Surgery Partnership
Dear Thierry and Reece, Thank you for sharing your experience with us. We're glad to hear that Jordan provided excellent care and support to your son during a challenging moment. Ensuring patient comfort and safety is our priority, and we're grateful for the opportunity to assist. Your kind words will be passed along to Jordan. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2023-11-27
Person
1
5
0
27th November 2023
I have been ill for four weeks now, and during that time I have only been seen once by your paramedic who said that I need to see a doctor. That was last Thursday and when I phone reception this morning I was told by the receptionist that she would put the message through.
Suggested improvements
Made a physical appointment when I first contacted you
3rd January 2024
Response from Patford House Surgery Partnership
Dear Patient, we are very sorry for the delay and inconvenience you have experienced. Your health is a priority, and it's disheartening to hear about your prolonged illness without receiving the appropriate care promptly. We completely understand your frustration regarding the delay to follow-up after your consultation with the paramedic. Your feedback is instrumental in helping us improve our services and your well-being is important to us. Thank you for bringing this to our attention, and we genuinely appreciate your patience. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2023-11-01
Person
3
5
0
1st November 2023
Fiona Young was amazing! Very knowledgeable, friendly and caring. She listened to me and was interested in my answers. Fantastic!!
Suggested improvements
It was confusing regarding getting the appointment as I had a check with a nurse 5 or 6 weeks before this who just checked my blood pressure and didn’t know why I was there. I thought it was the HRT check up. I then had to wait another 5/6 weeks for this appointment which meant I could only have a months supply of HRT at a time.
Having been seen by Fiona it was worth the wait, she is brilliant!!
6th November 2023
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your feedback with us. We are very happy to hear that Fiona provided you with an amazing and attentive experience. We apologise for the confusion regarding your previous appointment, and we appreciate your understanding, we will continue to work on ensuring a smoother scheduling process in the future. Kind Regards, Julie Taylor - Operations Manager and Complaints Lead
Patford House Surgery Partnership
2023-10-30
Person
5
5
0
30th October 2023
Have not visited so have not scored
Suggested improvements
Received a good service on a ring back call. Was able to get a booking with the nurse in the same week
6th November 2023
Response from Patford House Surgery Partnership
Dear Patient, thank you for your positive review! We're glad to hear that you received good service during your ring back call and were able to secure a booking with the nurse promptly. Kind Regards, Julie Taylor - Operations Manager and Complaints Lead
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c