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16th March 2023


The reason for this feedback is to say how utterly amazing the reception staff are. I have had reason to speak with many of them over the past year or so and not once have I been made to feel like I’m a bother (I hate calling because I know how busy they are and I don’t want to be a pain). They really have been top notch and for that I want to say a big thank you. It really makes such a difference because I hear horror stories from my friends about when they call their doctor’s surgery for help and Patford House Partnership front of house staff are not like that in any way. I would also like to add that the nurse I have had dealings with recently, who I had to see on multiple occasions about what turned into a rather comical situation, was fantastic. Thank you, Nurse Sally, for persevering with me in what wasn’t the easiest of things to deal with.

Suggested improvements
Please see above.

28th March 2023
Response from Patford House Surgery Partnership

Thank you so much for the positive review - it is most welcomed and appreciated. We will be sure to share with Nurse Sally Best wishes - Julie Taylor - Operations Manager

Experience
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Appointment