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Patford House Surgery Partnership
2022-04-08
Person
4
5
0
8th April 2022
When the telephone is eventually answered the person on the other end can't make Dr's appointments they have to go through a manager I had to go to a nurse how was very nice but couldn't really help with what I wanted so I had to have another appointment ! Totally waste of the first appointment! Also of my time having to go back to speak to a Dr!
Suggested improvements
Answer your phones quicker to stop your paients waiting sometimes up to 30 + mins, get them to make Dr appointments rather than waiting for a manager to it.
If you are going to put people upstairs in the tiny waiting room maybe put extra chairs in rather than paients having to stand.
8th April 2022
Response from Patford House Surgery Partnership
Good Morning Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. I would be very happy to discuss further to see what other services we are able to offer you that may enhance what we can offer. As you message is anonymous I would welcome contact to julie.taylor167@nhs.net. Also thank you for the comment reference the chairs - I am sure we can sort that out straight away. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership