Share review of Patford House Surgery Partnership
Since becoming Patford house repeat prescription timelines have been a nightmare, my partner requires medication regularly to live a normal life, we have experienced weeks waiting without communication, having to run around other facilities to get the prescription on time despite ordering well in advance. The staff were a nightmare almost accusational if a text had not been received and seemed to not understand the importance of correct medication at the right time. Having said all of that we have seen a positive change in recent months, quicker turnaround, polite considerate staff in the dispensary definitely an improvement when we had almost given up hope.
Dear Patient, thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment you have experienced. It is however positive to hear your recent experiences have improved. Our new booking systems have been put in place following feedback and review and whilst we appreciate nothing is ever perfect we have had positive feedback. I would be more than happy to discuss our patient services further and would welcome the opportunity to plan this with you. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor