Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2022-06-02
Person
1
5
0
2nd June 2022
Phones hardly ever get answered, if they do, you cannot get an appointment with a doctor, you are offered an appointment with the practice nurse.
Whrn you ask why not a doctor, the answer is " the practice nurse is a few levels lower than a doctor !!!!
I have now been trying for 2 weeks to get an appointment.
Since covud, the surgery has gone from bad to worse
Suggested improvements
Offer appointments with a doctor if requested
7th June 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of the frustrations. As your message is anonymous I cant specifically help but I would be keen to do that. If you would like to email me on bswccg.php-complaints@nhs.net I would be happy to dig deeper into your request. In addition we have a specific member of staff who is here to discuss any concerns surrounding our patient services and I know she would be happy to contact you. If you would like to email beversbrook@nhs.net and ask for Paula to call you I know she would be happy to engage, with best regards - Julie Taylor - Complaints Lead - Patford House Partnership