Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2022-05-06
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6th May 2022
I'm assuming because of Covid the service was dire, trying to see anyone was hopeless. Now in May 2022 it's a different picture, but getting to see a GP still takes weeks but is easier with other clinical staff. I'm hoping when the new surgery is built that it will encourage a complete turnaround. A new building designed to improve everything for everyone should result (one hopes) in a new spirit of professionalism, and they can leave behind the indignity of being in "special measures".
Suggested improvements
Receptionists - some - have been a real problem, one in particular. There again, I haven't seen her for months, so maybe she's been sent away for serious retraining. The present team of receptionists are great, cheerful, professional and helpful.
6th May 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to write this review, it is welcomed and appreciated. We are delighted to hear that as of May 2022 you feel things have much improved. We are hoping to recruit new GPs and are of course pleased to have other practitioners working alongside our GPs. The new built will be exciting as you say and hopefully be excellent for both staff and patients and will enhance patient services in all areas. We are striving hard and working closely with the CQC to improve our inspection results. We are delighted to hear you find our present team of receptionists to be all the things you mention. We will be sure to make them aware of your positive review. Best regards - Julie Taylor - Patford House Partnership