Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2021-11-30
Person
4
5
0
30th November 2021
I booked my COVID test online following a text. Very quick & easy. However, trying to speak to someone on the phone is difficult. It is not always convenient sending a message through SystemOnline
Suggested improvements
Speaking to a human voice is so important. Not everyone can use a smart phone or computer, aside from sometimes just speaking to someone helps allay fears or concerns.
Message response times should be quicker as well as these can be delayed to shortage of staff.
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, It has come to our attention that we have never thanked you for this partially positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and confirm that your comments have been taken on board for discussion with the wider team. Many thanks and best regards, Julie Taylor, Patford House Partnership