Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2023-07-05
Person
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5
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5th July 2023
Requested appointment to see any doctor at Patford House Surgery using the phone service provided specifying at Patford House Surgery appointment booked at Beversbrook Health Centre!! necessary use telephone service provided to make another appointment resulting in near five week delay to see any doctor at Patford House. Seems due to incorrect handling of my original request by the telephone appointment booking service!!
Suggested improvements
Staff providing the telephone booking service tom pay proper attentionto the request made by the patient.
26th July 2023
Response from Patford House Surgery Partnership
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor