Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2022-04-14
Person
2
5
0
14th April 2022
I am 74. I live 3 miles from surgery. The phone line appears never to be answered.
So I go to the surgery and I feel I have to battle to speak with doctor. Last week saw nursing practitioner who was good. But did not have the knowledge to realize I was not suffering with the diagnosis.
Week wasted with me in agony. Till a doctor saw the rash
Suggested improvements
Answered the phone. Was able to give appointment with doctor.not practitioner in this case
19th April 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient, Thank you for taking the time to write this review and I am sorry to hear things did not go well. I would welcome the opportunity to discuss further. Please feel free to email me direct on bswccg.php-complaints@nhs.net and I can look to see how we may have handled this more effectively. Many thanks Julie Taylor - Complaints Lead, Patford House Partnership