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Patford House Surgery Partnership
2022-11-26
Person
1
5
0
26th November 2022
I have an urgent message to contact my doctor for an appointment.
However I am unable to get one so far.
It feels like I'm being fobbed off when I phone or write in.
It's now nearly a week and I still am no further forward. I am stressed and in pain.
Admin seems totally unfit for purpose.
Suggested improvements
Everything.
Priorities urgent requests
Answer the phone quicker ( average 20mins)
5th December 2022
Response from Patford House Surgery Partnership
Dear Patient - We are very sorry to hear of your difficulties - as your message is anonymous on this platform, I am unable to assist with the specifics but if you would like me to look further in any matter that may still be outstanding, please feel free to contact me on julie.taylor167@nhs.net - Best wishes - Julie Taylor - Operations Manager