Share review of Patford House Surgery Partnership

Thank you for your feedback and I am sorry to hear that we have been unable to meet your expectations. At present we offer patients remote consultations and I presume that this was what had been arranged for you with our diabetic nurse. We do prefer that patients are available for their appointment, this is difficult if you are driving and I appreciate that this made the consultation ineffective. We can offer patients timed appointments for remote consultations or the ability to come into the Surgery. Unfortunately, due to the workload of our clinicians we can't guarantee that they will have time to call you back if you are unable to take the call in your allocated time frame and I can appreciate how frustrating this is. I would welcome the opportunity to speak to you further to help understand the situation in more detail so I can investigate with the team and look to make improvements. Your feedback is invaluable to assisting us with this. If you are agreeable my details are emmybutcher@nhs.net and I hope to hear from you soon. In the meantime, thanks once again for your feedback and I hope we can improve your future experiences with our service. Kindest regards Emmy Butcher - Managing Partner