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8th September 2022


I was asked to fill out doctor link, which i did. It suggested i needed an appointment within 3 days, was sent an appointment for a phone call between 9am-2pm. A doctor phoned me at 8.30am, unfortunately i was doing the school run so couldn't answer at the time. I called the surgery back and explained and even they commented that it wasnt during the time given so would get a doctor to call me back, but the call never came and still waiting for this.

Suggested improvements
If you give an appointment time frame, use it! I understand doctors are busy but us patients also do work and re arranged half a day of work to accommodate the appointment for it to not happen!

22nd September 2022
Response from Patford House Surgery Partnership

Thank you for this feedback and we are sorry to hear things did not go as planned. As your message is anonymous I am unable to assist directly but I do hope this has since been resolved for you. If not please feel free to call and speak with me directly. Many thanks - Julie Taylor

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment