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Patford House Surgery Partnership
2024-07-05
Person
4
5
0
5th July 2024
I have to attend for regular issues and checks after my major stroke last Sep and my treatment and aftercare by the surgery has been excellent. I'm able to get appointments most of the time at a time and date to suit me.
Suggested improvements
Occasionally you have to wait a while for phone to answer but if in a queue, I request call back which works well. Sometimes waiting for clinical staff to call you back can take a while but usually this is very good too.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind review. We are pleased to hear that your treatment and aftercare have been excellent and that our appointment scheduling suits your needs. We appreciate your feedback on phone wait times and callbacks. We will continue working to improve our response times to ensure the best possible experience for all our patients. Kind Regards, Julie Taylor - Operations Manager