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Patford House Surgery Partnership
2022-07-05
Person
1
5
0
5th July 2022
The receptionists are all lovely and helpful but whatever they say is going to happen doesn't. I don't think this is their fault so they should have 5 stars but the terrible service may be the whole system.
Suggested improvements
I have had terrible experiences with this surgery since December 2021, being left four times without medication for an extended period.
I didn't have any problems with Patford House, who I have been with since Dr Harris was at Elm Grove Surgery.
Terrible service. Too many complaints to list. I am making an official complaint, once I am back on my BP meds (which I haven't had for 13 days) and feel more able.
5th July 2022
Response from Patford House Surgery Partnership
Good Afternoon Dear Patient, Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. As your message is anonymous I am unable to resolve your concerns with the information noted. I would welcome the opportunity to speak with you. If you would like to email me direct on julie.taylor167@nhs.net I will do my best to assist very swiftly. In addition Paula, our Patient Experience Lead would also welcome the opportunity to meet with you, Paula would be able to discuss all patient services that are open to you which should allow for smooth handling of both routine and urgent medical matters. Should you wish to meet Paula please email beversbrook.co.uk and ask for her to contact you. Meanwhile I look to being of service in relation to your complaint. Many thanks - Julie Taylor - Complaints Lead