Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2021-12-14
Person
1
5
0
14th December 2021
I didn’t feel my past medical history was taken into account. The appointment felt like a tick box exercise.
Suggested improvements
After doing doctorlink yesterday I felt I needed to speak to a Dr not a nurse going through a tick list. I still don’t feel I am getting the correct treatment
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership