North Brink Practice

North Brink Practice 2024-05-23 Person 2 5 0

No engagement in patient treatment with backward process and lack of forward thinking. Book a meeting and pickup the blood forms at the meeting , if you do the tests prior to the consultation we could have a discussion based on fact with current information. Why suggest a course of treatment after 5 months old blood tests without engaging me in a conversation about why and the potential outcomes or side affects—just a text . Made to feel like it’s my fault on booking my appointment when the surgery want to cancel and be told we need to meet halfway due to me having a job . I find it all very strange and don’t feel involved or informed or engaged at all .

Pretty much everything from booking an appointment to running a people facing operation where joined up thinking seems to be a non entity . Think about the patients who want help and treatment with engagement and empathy rather than being treated like children with limited critical thinking abilities. Resource time and money are being wasted on poor process which could be improved with thought and taking based on feedback from surveys.

North Brink Practice 2024-05-23 Person 4 5 0

I had to wait a considerable time on my phone

I was told that someone would call me back in 2 hours. The return call came after 6 hours.

North Brink Practice 2024-05-23 Person 4 5 0

I’ve not tried to make an appointment since being with the practice

I don’t have any suggestions as I’ve only used your online system to order medication ect

North Brink Practice 2024-05-23 Person 5 5 0

They gave a very good service

None

North Brink Practice 2024-05-23 Person 4 5 0

I wasn’t able to see someone but my issue was dealt with on the telephone.

Better access to triage system.