North Brink Practice

North Brink Practice 2023-01-06 Person 2 5 0

I never received an appointment instead I was palmed off with steroids, which was the last thing I wanted. I find the appointment form too lengthy and you don't have any options to state whether you actually want to speak to a person or have an appointment. I did have an appointment a week prior before my condition worsened and I must say that the doctor didn't listen to me and was very unhelpful. He must have barely said anything to me. The nurse however was very empathetic and helpful. I also waited over 15 minutes for my appointment as they were running late. Since covid the surgery has really lacked in communication and being helpful or getting medications right or even having medications available. Such a Shame it hasn't regained its swift booking service in person, over the phone and online after covid. The surgery and new booking system are really lacking personabililty.

Asked if I wanted to speak to someone. Not rush appointments. Ask the patient qhst they want or actually pay attention to what they're telling you they want.

North Brink Practice 2023-01-06 Person 4 5 0

Always have to hang on a long time before even getting into a queue........but once answered, I have always found the telephonist very pleasant, caring and efficient.I am very satisfied and grateful

I am very satisfied and grateful for the care received from the North Brink Surgery and think they all do a tremendous job.

North Brink Practice 2023-01-06 Person 5 5 0

I have been able 2 get appointments every time I have phoned the surgery

Nothing 2 do better than u r already

North Brink Practice 2023-01-04 Person 4 5 0

Can't aways get through to who you want to speak yo

Cannot always speak to the person i need to talk yo

North Brink Practice 2023-01-04 Person 5 5 0

Easy to complete online triage form, call back came quickly to get me in for an appointment. Both the nurse and doctor handled the sensitive issue in a good way that didn’t make me feel uncomfortable and talked to me clearly about what the issues were and what to do to start addressing them.

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