North Brink Practice

North Brink Practice 2023-01-04 Person 5 5 0

Only one day wait for appointment, excellent staff warm comfortable waiting area with access to pharmacy.

Less stairs. Not having a skip blocking the disabled parking

North Brink Practice 2023-01-04 Person 5 5 0

I never had a problem in getting an appointment and Brontë who saw me was very good and explained what she was going to do and what she was going to next. Thank you Bronte

On this occasion nothing

North Brink Practice 2022-12-16 Person 4 5 0

On line form takes a while to complete. Waiting for return call, with threat that there will only be two attempts is stressful. It means that I cannot be away from my phone or complete any activities that would hamper answering my phone in a limited time. It has replaced waiting in the surgery with waiting at home. The two nurses and doctor I dealt with were both very pleasant.

It is not clear to me how you are notified if you are not on the list for today. If you miss your phone calls, you should not have to rub it your form the following day. The need to see someone does not disappear just because you have been unable to answer a phone in time.

North Brink Practice 2022-12-14 Person 5 5 0

Triage is very simple and convenient

Everything was excellent. Fast and efficient service getting medication from the dispensary. Always friendly and helpful

North Brink Practice 2022-12-14 Person 1 5 0

Took far too long to get through to the team, asked not to be given extra tablets but they still did, which gave me headaches. Could then not get through again to explain, asked for a face to face appointment and again asked not to be given extra tablets as I already have some but was only sent a text message to collect different tablets. Was not told why they did this or told their long term plan for me. Contacted again to ask for a face to face appointment and checked on the triage form that I would not be available on a morning where I had another appointment but was still booked in for an appointment at the same time I would have been elsewhere so I had to cancel it and start the process again. Only after chasing them for several days did I get to speak to someone who then told me what they was doing for me. Had been on the same tablets for 8 years and was told they would have been taking no effect for several years and that I should had been consulted of this years ago. Effectively I have been on non effective medication for my depression for years and as someone previously at risk of suicide and self harm this is unacceptable and could have been dangerous for me.

Explain to your patients why you are taking certain steps and listen to what your patients are asking. This has happened numerous times.