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7th December 2023


It’s much more difficult than pre-Covid - the very long message before you get choices is off-putting. No longer any continuity because you never know which GP you will see.

Suggested improvements
I was sent to hospital for blood tests but wasn’t told I needed my NHS number to do so. I managed to get it by going outside the hospital to get 4G to access the NHS app. But what if I didn’t have a phone with internet - older patients may not have been able to access their number, meaning a wasted trip. Not sure why I couldn’t have my blood taken by practice nurse at my GP surgery.

Experience
Involvement
Cleanliness
Staff
Rating not given.
Appointment