Langham Place Surgery

11 Langham Place, Northampton, England, NN2 6AA Also known as: Dr Sefton and Parthers 2,177 reviews

Reviews

Recommend
Involvement
Cleanliness
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Page 39 of 398
 
22nd May 2024


Because it does what you expect

Suggested improvements
Nothing really

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st May 2024


The receptionists here are sometimes utterly beyond helpful. Mixed messages about when to book appointments, chewing gum whilst talking to you (personal pet hate admittedly) but also just their constant sighing if someone doesnt understand. In my personal experience, the dr told me to book an appointment at the desk to come back within 10 days. I attempted to do so but was told I cant book appointments like this and I need to call in. I said the dr told me to, they just repeated what they said previously so I asked can someone inform the dr. Ignored as when I managed to get an appointment a whole month later he knew nothing of it and was annoyed I wasnt seen in time.

Suggested improvements
You need to really listen in on your receptionists.

Experience
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Cleanliness
Staff
Appointment
 
21st May 2024


Dr. Bundock was very thorough & helpful. ( phone consultation ).

Suggested improvements
Nothing.

Experience
Involvement
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Rating not given.
Staff
Appointment
 
21st May 2024


The whole process was seamless

Suggested improvements
None

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st May 2024


My visit with the doctor was great - probably the best doctor at this practice and especially good with children. He put not only me at ease but my 5 year old also.. he was fun and engaging with my son and really made him a part of his appointment. We had a long wait to see the doctor, nearly an hour after our appointment, but the care and attention he gave to my son and us as a family was worth waiting for. Thank you

Suggested improvements
MOST (not all) of the receptionist staff at this practice are diabolical. Extremely rude, not compassionate at all, argumentative! I am in the process of looking for a new practice to join for myself and family

Experience
Involvement
Cleanliness
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Page 39 of 398

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Resources

Short link to review Langham Place Surgery: http://iwgc.net/ecbrl