Langham Place Surgery

Doctors need to be more helpful and listen to patients.

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Jo- receptionist. Fantastic! So cheerful and helpful, beyond call of duty. (As are the doctors in this practice). Big thank you. :-).

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Written by a patient

I have been registered at this practice since my birth a long time ago and have no desire to move, but that is changing. I think the practice is excellent in many ways and has been very helpful. I come to the practice because I want to see the doctor that I am registered with, this has proved absolutely impossible since September, true, I have been offered appointments with other doctors but I want to see the doctor that I feel happy with and the doctor that I trust - Dr Sefton. I resorted to registering online to see if that helped but so far I have never logged on to see even one appointment for him on the system. So I wait and keep trying online, the thought of that awful battle at 8 in the morning is so demoralizing and so depressing. You may say that if I haven't seen a doctor in all that time and am still able to type this, then it cannot be serious - maybe not, I just hope I am never told "You should have come sooner!". Apart from making appointments - which I literally dread - I am very happy with the practice and will continue to attend as long as Dr Sefton is still there, when he decides to go, I will consider moving surgery to one closer to my home. Rant over, thank you for what you do, just wish the appointment making was more pleasant.

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Most things good - usually can get appointment when I want them. Sometimes could do with a longer appointment to discuss health problems.

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Good: doctor and staff. Improvements: 1) Getting through to make an app, phone always engaged, then get cut off after 3 secs. No caring facility on system, this would help! 2) Parking, no area reserved.

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Involvement

Cleanliness

Staff

Appointment