Langham Place Surgery
11 Langham Place, Northampton, England, NN2 6AA Also known as: Dr Sefton and Parthers 2,179 reviewsReviews
I phoned on the Thursday and was advised to call back on the Friday for an appointment the same day or Monday.
The receptionist I spoke to on Thursday was helpful, understanding and professional. The receptionist I spoke to on the telephone on Friday was the mirror opposite. Unhelpful, rude, discompassionate and difficult to talk to.
Have to ring at 8am and it can take ages to get through which makes me late for work, only to be told there are no appointments and to try again tomorrow. For this appointment I actually got through quicker than usual and got an appointment first time of trying
The surgery looks a bit uncared for, dated and tatty in places.
When I originally rang for an appointment the receptionist couldn't understand what I saying, which was a problem when they're supposed 'triage' patients calls.
At the reception in person, receptionists seemed complacent with their job and computer system and gave an air of not caring about patients.
Only had vaccine.
Surgery is clean
Reception very helpful and quick
Was easy to get appointment same day
Resources
Short link to review Langham Place Surgery: http://iwgc.net/ecbrl