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24th October 2023


I was able to easily get an appointment. When I arrived I was quite short of breath and couldn’t stop coughing. The receptionist was really busy but she got me some water without complaining and with a smile. I waited 45 minutes to see the Dr but when he called me through he was very apologetic. The Dr was very good. He listened to what I had to say and involved me in making a plan of care.

Suggested improvements
N/A. Although I had to wait to see the Dr i understand that some patients are more complex and need longer than the appointment slots given and sometimes the Dr can’t see you on time.

Experience
Involvement
Cleanliness
Staff
Appointment