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Keele Practice 2022-08-26 Person 4 5 0

* Booking an appointment online was straightforward. Easy to see which doctors were available and when. * Dr Laura is amazing! I was late to my appointment due to traffic and she rang to check if I was still coming. I felt totally comfortable sharing my reasons for visiting the Practice and I felt like I was actually being listened to. She justified her reasons for my prescription and made me feel like an active participant in deciding what would work best. I received recommendations for self care and apps that could help me outside of prescriptions, again never feeling like I was being told what to do. Even after my first reason for visiting was resolved, Dr Laura asked my pronouns & preferred name which led to a conversation about Gender Identity Clinics/hormones etc. I felt valued & validated not only as a patient, but as a person. Thank you so much, Dr Laura.

Self check-in & parking validation would be great, but I recognise this isn’t an instant fix and didn’t make a difference to my visit today.