Reviews
Long delays answering phone
When I called to book my appointment for a blood test with the nurse, the receptionist did all she could to get me a convenient appointment.
When I arrived for the appointment I was told how many were in front of me. I was on time and was treated with respect by the nurse. The receptionists were very helpful. I couldn't have asked for more. This surgery is always a calm, clean and respectful environment. You get the impression everyone enjoys working there and they seem to care about us patients. I honestly couldn't have expected more than I received from them today, and it always seems to be this way, whenever I have to have contact with them. They deserve recognition for doing their jobs so well.
I called the surgery on Monday 04/10/2021 and asked to be booked with the nurse for a B12 jab as soon as possible. To my surprise the receptionist offered me an appointment for that evening, which I gladly accepted. I always find the surgery helpful.
I called the surgery at 08:40 on Monday 20/09/2021 to request to speak to a doctor. I was placed 2nd on the call queue. Reception staff answered my call within a couple of minutes. By 08:50 Dr Howard Cohen was on the call to me providing the help and advice I required.
I could not ask for a better level of service. This medical practice operates in a well managed, caring, practical way that is focused, primarily on providing a great level of care and service to its patients.
I think the staff at this practice are outstanding and put so MANY of their counterparts, within the NHS to shame. Everyone blames the 'NHS' problems on lack of funding. Whilst I am sure this practice could do with additional funding, it still manages to provide everything us patients need and more besides. They should be used as a benchmark for other surgeries to work towards.
I called the surgery and I was answered fairly quickly. I explained that I needed to have two injections and wanted them done on the same day. I got a prompt appointment for Monday 5th October, which suited me. When I arrived at the surgery I noted it felt and looked clean so I felt safe there. As usual the nurse came out to greet me and escorted me to the clinic room. She was kind, courteous and friendly. She asked how I was keeping. She handled the medication and completed my injections professionally and again, given covid, I felt safe in her care. This surgery is simply outstanding compared to others I have been registered with. All the staff go above and beyond and the doctors all work so hard to make patients feel safe.
Resources
Short link to review Elizabeth House Medical Practice: http://iwgc.net/ejhma