Dr D J Warden & Partners

Written by a carer

Yesterday we tried, with no success to get a Drs appt. the gap called, spoke but the call was cut off. She did not call back. I phoned and told the receptionist who assured me it would be passed on and we would be called ASAP. No response. Today, the problem has worsened so we had to call again. The doctor came to the house and asked that I collect the X-ray form and prescription at 2pm but when I arrived he had prepared neither item. As I do not live in Bexhill and the Dr was not there it is likely my mother will not receive the medication she so clearly needed. The receptionist was helpful and promised to try and get a prescription done. By the end of the day. She was over stretched, dealing with all incoming calls and people wanting help. All in all a really poor service by the surgery, I feel for any elderly patients who do not have relatives to do errands for them and chase up mistakes. Given Bexhill has a large elderly population I feel the surgery should be more user friendly, for example you are not allowed to phone for repeat prescriptions, post or in person! Website says online not up and running yet receptionist says it is. What a shambolic practice

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Written by a patient

I am diabetic and because of that, have never had problems getting an appointment when I wanted one. My moans are that I have rarely been seen at my appointment time and once when I had a couple of issues with my health, was told by a doctor that if I was going to be more than ten minutes, I would have to make another appointment.

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This is small-ish surgery and the care is very personal. It is a vast improvement on little common surgery, while I was a patient for 11 years. The receptionists at Collington Surgery are in a neat uniform, and very professional. At LCS one receptionist is a covered Muslim girl who made a totally false statement about my consultation with her. Why is she covered? And all the other reception staff at LCS have always been in uniform???

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- Friendly, helpful reception staff. - Short waiting time. - Empathetic, caring practitioner.

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The nurse was superb, clear and positive dialogue. My asthma review was superb and informative. Great.

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