Dr D J Warden & Partners

Dr D J Warden & Partners 2023-12-20 Person 4 5 0

When being triaged having to wait yearly a week for a telephone consultation is not good enough. Blood tests nearly always have to be done away from collington surgery, being a non driver the return journey is over£20. I must say the care I have received from Dr French has been exceptional, he saved my life and has followed up monitoring me since, I have so much faith in him. He is an inspiration to your practice I wish all the doctors were the aame

Follow up from triage to telephone consultation quicker. Have all your doctors shadow Dr French

Dr D J Warden & Partners 2023-12-19 Person 3 5 0

It’s so bad to get an appointment. You can only phone for one between 8am - 12pm. This is difficult as the lines get so blocked. My daughter was ill but only got worse in the afternoon and initially they refused to see her because I phoned at 2pm. Even though the website says emergency appointments can be offered between 2pm and 6pm. She is 11 months and was really poorly but told I had to phone 111. Before even speaking to a receptionist I spent a long time on hold then when I got to position 3 the phone cut out and I had to rejoin the queue again. Took me until 3pm to speak to someone. I asked if my appointment that I could have booked could be given to my daughter. The receptionist had to phone me back which she did do and was fine to do but I shouldn’t have had to go through that hassle to get an appointment for my poorly child. You get told not to go to a&e but also can’t get an appointment with a doctor.

Make appointments available in the afternoon

Dr D J Warden & Partners 2023-12-19 Person 3 5 0

No it’s terrible to get an appointment. You can only phone between 8am - 12pm and that’s very difficult as the phone lines are so blocked. I phoned for my problem on a Friday morning. I didn’t hear back until Friday evening offering me an appointment on Monday evening.

More ability to phone for appointments rather than just the morning

Dr D J Warden & Partners 2023-12-19 Person 4 5 0

Everyone at surgery very pleasant

Nithing

Dr D J Warden & Partners 2023-12-19 Person 4 5 0

Mostly long wait to be answered, but thank you

All ok