Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-04 Person 5 5 0

I applied on line (I said it was not urgent),had a call back within no time and an appointment almost straight away. I am lucky as I can travel.to the surgeries. I dont mind which GP I see and I'm happy to see a nurse/paramedic if appliciable so I always get a quick appointment. I like the current system.

Happy with the system

Dr D J Warden & Partners 2024-01-04 Person 3 5 0

Almost impossible to get through on the phone.

A better system for booking appointments, maybe using online services

Dr D J Warden & Partners 2024-01-04 Person 4 5 0

Tricky to get an answer then appointments are full

More receptionists to take cals at peak times. The system of only being able to have an appointment ion the day is crackers but set in stone apparently. If the appointment had to be deferred until tomorrow or next week, I wouldn't have to get in the queue, number 18, and the receptionists wouldn't have to take so many calls. Maybe a bit of a backlog initially, but worth giving it a try.

Dr D J Warden & Partners 2024-01-04 Person 4 5 0

Because I have to waitfor so long to get connected to the receptionist

You should look into the waiting time to get connected

Dr D J Warden & Partners 2024-01-04 Person 4 5 0

Not sure yet if the new system has improved matters or they stay the same. I still had a 25 minute wait on the phone to speak to someone when ringing at 11.20am. I find it very off putting to wait up to an hour to speak to reception. Having said that the young lady understood my anxiety, told me I would be contacted shortly and I was called again soon after and an appointment made for the same day. Tessa was lovely and very reassuring. I checked my nhs app today and noted the referral. Many thanks.

Not sure how you can combat the telephone problem. Too many patients and not enough staff? I don’t seem to remember such long telephone queues in my previous surgery in London and that was 2021. Having said that, once you access the service here, patients are handled sympathetically, professionally and with care. Thank you.