Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-11 Person 4 5 0

Appointments seem to be nonexistent at the moment

All fine

Dr D J Warden & Partners 2024-01-11 Person 4 5 0

It takes a very long time in a phone queue- in excess of 20 mins usually

More phone lines

Dr D J Warden & Partners 2024-01-11 Person 4 5 0

Sometimes you have to wait a while in the phone que to get through, but once through I normally get an appointment the same day.

Nothing

Dr D J Warden & Partners 2024-01-11 Person 5 5 0

After hearing horror stories of how difficult people have to see a doctor I must say that that I have never had a problem to date with my surgery. The system of triage seems to work very well and to speak to a doctor on the phone first is very helpful.

System seems to work well so can’t think of anything.

Dr D J Warden & Partners 2024-01-10 Person 4 5 0

Sadly always find it extremely difficult to get an appointment with the doctors. However I do understand that they are under extreme pressure. Also very frustrating to hold on the telephone for such long periods, but once again I have to understand the difficulties.

I find it very hard to say what you could do better, given the pressures the surgery is constantly under! Obviously, it is incredibly frustrating not to be able to get appointments, especially when I’ve held on the phone for ages. I have yet to phone with what I believe is a new triage system, so it is unfair to comment further.