Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-17 Person 4 5 0

Very happy with the service not always easy to get an appointment.

Nothing

Dr D J Warden & Partners 2024-01-17 Person 2 5 0

I have a nasty place on my leg and asked to see a doctor I got an appointment with a nurse on the 13th December 2023 who did not know what it was and took a photograph this was shown to a doctor and I received a text message to say it was mild eczema. However I was not happy with that and asked to see a doctor face to face this I done yesterday and he has urgently referred me to the dermatology department at the hospital and I have an appointment on the 29th January . Also I went to A and E at the conquest hospital with chest pains and breathlessness etc and was diagnosed with arterial fibrillation and given a blood thinning tablet on the 1st November I only found out this week that there is a 24 week wait to see cardiology department but nobody had informed me of this.

Be able to get to see a doctor face to face

Dr D J Warden & Partners 2024-01-17 Person 4 5 0

Dr face to face experience was very good , Dr listened to my issues and actually interacted with me instead of staring and talking at the computer screen ( I have experienced this numerous times at another surgery ) I was not pressurised to end the appointment and felt as if I was being listened to. Appropriate ongoing care was organised . To secure a face to face appointment with a Dr was a bit of a chore . I had been advised by a Dr ( phone consult ) via the Extended Access Service to arrange a face to face Dr appointment . I made that appointment which was cancelled by the surgery as the Dr wasn’t available ( 20 minutes before appointment time ! ) . When trying to make another appointment I was encouraged to book an ANP appointment instead . I explained I wanted a Dr appointment which was eventually booked after being made to feel I was being awkward in my request .

Should an appointment need to be cancelled by the surgery as much notice as possible should be given to the patient . I don’t know the circumstances of my cancellation but 20 minutes notice was pretty poor .

Dr D J Warden & Partners 2024-01-17 Person 5 5 0

I have always been impressed with Sea Road surgery staff and the convenience of the surgery to my home. The staff are always helpful, kind and considerate when helping residents.

Nothing, I like the text message reminders and I suppose the appointment system could be easier, as it’s not always easy to explain your symptoms in the phone. Especially if you have done Dr Google before hand !!

Dr D J Warden & Partners 2024-01-17 Person 4 5 0

Long waits

More face to face appointment s