Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-20 Person 5 5 0

I found the surgery and receptionist very welcoming. My appointment was on time and the paramedic was very friendly, polite and thorough with my examination. He explained why I needed additional medication and answered all my questions. I didn't feel rushed at all and overall had a very pleasant experience. Thank you.

Keep up the good and very hard work

Dr D J Warden & Partners 2024-01-20 Person 5 5 0

I got a nurse appointment within 2 days of requesting one which was very good. When I arrived the wait was short and the reception was clean. I saw two nurses, one lead and one student and I was happy to let the student draw my blood. She was very good.

Nothing

Dr D J Warden & Partners 2024-01-20 Person 4 5 0

On arrival at Pebsham, the receptionist was friendly and kind and although there was a bit of a wait for the appt, this is inevitable sometimes. I was called to the appt by Dr Kumar who was friendly, efficient, understanding and caring throughout. For information my appt was booked via Collington surgery having been advised to contact for a face to face appt by Engage consult online triage. I had used Engage as unable to access my normal surgery.

The phone lines are the main issue and no appts available for concerns that require a GP appt but do not require ‘emergency on the day’ calls. Unfortunately, this leads to pressures on the GP to deal with many issues in one appt or alternatively patients going without care.

Dr D J Warden & Partners 2024-01-20 Person 3 5 0

It’s very hard especially if working to get an appointment when the triage list is often closed at midday. And even then it could be days before you even get an appointment. I know it’s not always your fault but I believe more needs to be done to correct.

More staff to ensure people can get to see a Doctor rather than just over the phone! Things get missed that way and could be dangerous in my opinion

Dr D J Warden & Partners 2024-01-20 Person 4 5 0

I have spent many minutes on the phone waiting in queues only to be told that there are no appointments left for the morning or afternoon or triage has closed early

Improve the number of appointments available and make it easier to access the system