Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-26 Person 5 5 0

Very satisfied with the service given. The surgery was very clean and tidy and the staff were helpful and friendly.

All good.

Dr D J Warden & Partners 2024-01-25 Person 4 5 0

Staff were friendly and professional.

Nothing.

Dr D J Warden & Partners 2024-01-25 Person 1 5 0

I waited weeks for the appointment struggling to hear after doing everything the energy appointment said and going to an audiologist trying to get the initial appointment was really difficult because due to my working patterns I cannot call before the triage list closes after explaining this several times the receptionist said I will change the face to face appointments to a telephone call instead I proceeded to wait and wait no call I eventually had enough went to pebsham surgery saying what’s going on to be told it’s a face to face appointment, when I showed them the appointment on the app it says face to face but clearly says dr to telephone call patient, after 10 minutes of explaining that I was unhappy with this as I had already been waiting weeks and I am really struggling to hear they messaged the dr eventually to see if he could add me to the call list again. As for the appointment itself I was very disappointed I explained about my hearing how it came about the fact I’m in pain with it and I can barely hear and it’s effecting my hearing I explained I had done everything and the audiologist at boots told me to get a referral to ENT but as I had a car accident and the car was written off I didn’t have the paperwork to hand but I did explain everything that was explained to me to the dr and that I need an appointment as I have significant to moderate hearing loss now I’m still sitting in pain not knowing if I’m getting an ENT appointment boots are refusing to give me a copy unless I pay for another test that I can’t afford and to top it all off the dr was trying to get me to get a private referral because there was a possibility of it being done at work the problem is I work in loud environments it could be a number of factors and I don’t just work in one place so it would be very difficult to prove. The dr did however sort my prescription out for my pain medication as it was due.

A little more inter-departmental communication would go well in this situation, the ability to admit when something has gone wrong and to put it right strait away without me having to loose my temper and demand a manager, Also as a added not not everyone can call first thing due to lifestyle and working patterns closing the triage at 12pm dose not help people in these circumstances it makes it almost impossible or waiting weeks for an appointment whilst all the time suffering along the way, possibly putting an extra system in place where they are added to the next days triage list if called after 12pm and with good cause would be a good idea

Dr D J Warden & Partners 2024-01-25 Person 3 5 0

Far worse now joined with Pebsham surgery. Before it was quick and easy to get an appointment at Collington surgery and you could even ask to see a certain doctors Receptionists would always try to accommodate you. Now very hard to make an appointment. Service is far worse.

Make it easier again to make appointments. We all have to go to work and cannot afford to spend so long on the phone. Choice of surgery to attend. Doctor needs to be more involved with my chrones. Gastroenterology nurse phoning and telling me to go to my gp. The gp then telling you its nothing to do with him as you are under a consultant . Confusing.

Dr D J Warden & Partners 2024-01-25 Person 4 5 0

I saw Verity who was very helpful and skilled at her job. All staff are friendly and the atmosphere of the surgery is welcoming. Making an appointment is a lengthy process if the call waiting time is long, but triage has always ensured I have received a call on the same day.

I can’t think of anything at the moment.