Dr D J Warden & Partners
23 Terminus Road, Bexhill-on-Sea, E Sussex, England, TN39 3LR Also known as: Collington Surgery, Pebsham and Sea Road Practice 1,680 reviewsReviews
Very satisfied with the service given.
The surgery was very clean and tidy and the staff were helpful and friendly.
Staff were friendly and professional.
I waited weeks for the appointment struggling to hear after doing everything the energy appointment said and going to an audiologist trying to get the initial appointment was really difficult because due to my working patterns I cannot call before the triage list closes after explaining this several times the receptionist said I will change the face to face appointments to a telephone call instead I proceeded to wait and wait no call I eventually had enough went to pebsham surgery saying what’s going on to be told it’s a face to face appointment, when I showed them the appointment on the app it says face to face but clearly says dr to telephone call patient, after 10 minutes of explaining that I was unhappy with this as I had already been waiting weeks and I am really struggling to hear they messaged the dr eventually to see if he could add me to the call list again.
As for the appointment itself I was very disappointed I explained about my hearing how it came about the fact I’m in pain with it and I can barely hear and it’s effecting my hearing I explained I had done everything and the audiologist at boots told me to get a referral to ENT but as I had a car accident and the car was written off I didn’t have the paperwork to hand but I did explain everything that was explained to me to the dr and that I need an appointment as I have significant to moderate hearing loss now I’m still sitting in pain not knowing if I’m getting an ENT appointment boots are refusing to give me a copy unless I pay for another test that I can’t afford and to top it all off the dr was trying to get me to get a private referral because there was a possibility of it being done at work the problem is I work in loud environments it could be a number of factors and I don’t just work in one place so it would be very difficult to prove.
The dr did however sort my prescription out for my pain medication as it was due.
Far worse now joined with Pebsham surgery.
Before it was quick and easy to get an appointment at Collington surgery and you could even ask to see a certain doctors Receptionists would always try to accommodate you.
Now very hard to make an appointment.
Service is far worse.
I saw Verity who was very helpful and skilled at her job. All staff are friendly and the atmosphere of the surgery is welcoming.
Making an appointment is a lengthy process if the call waiting time is long, but triage has always ensured I have received a call on the same day.
Resources
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