Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-30 Person 5 5 0

Excellent service from all the staff that I dealt with.

Being able to book my next 12-weekly Prostap injection immediately after this session would have been helpful. It would save me having to remember to make a booking.

Dr D J Warden & Partners 2024-01-30 Person 4 5 0

I tried to book an appointment by phone and was told that I was 5th in queue. After waiting on hold for an hour I was cut off. I tried the following day and got straight through.

Not cut off the phone after I had been on hold for an hour.

Dr D J Warden & Partners 2024-01-30 Person 4 5 0

Everyone at the surgery is always friendly and helpful. All the GP’s and the nurses make you feel comfortable and relaxed.No complaints whatsoever.

Nothing cohave been better

Dr D J Warden & Partners 2024-01-30 Person 4 5 0

The current system isn’t open long enough, creates a panic at 8am that you won’t get through. I wanted to arrange a review of my breathing with the Asthma nurse but the receptionist told me that I had to see a practitioner to arrange this even though at my last review in November I was sent to A & E as an emergency.

Recently I could only get a telephone call from a paramedic in September who told me he couldn’t help go to A & E and I was admitted with breathing difficulties, in November I couldn’t even get through as the surgery was overwhelmed and again admitted to A & E then ESDC, this month the same thing happened on the 8th. This appointment I had with a trainee who was concerned, considerate, attentive and genuinely tried to refer me to someone who may be able to help. Particularly when your discharged from hospital it surely is essential that a follow up by either the doctors or nurses is done so you don’t feel that you fall off a cliff edge and the basic care that you expect and need is provided.

Dr D J Warden & Partners 2024-01-30 Person 4 5 0

I couldn’t get through on the phone at all due to volume of calls suggesting I hang up. When o drove my relative up for an appointment later that day, the receptionist was kind enough to register me then as I don’t think this is usual practice. It was very much appreciated.

Very happy regards this appointment. Thorough check over and clear advice.