Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-31 Person 5 5 0

Very happy with the service

Nothing

Dr D J Warden & Partners 2024-01-31 Person 4 5 0

The male doctor made me feel very comfortable for my first breast exam. He first explained to me what happens and then showed me a video of the breast exam to ensure I understood and consented to the exam.

Calling in for an appointment is inconvenient. It took a me a few days to get an appointment because I am a mother of a toddler and working so couldn’t get through in the time I had available

Dr D J Warden & Partners 2024-01-31 Person 4 5 0

Doctors, Nurses & Staff always v helpful and polite. I have been happy with the service provided by the surgery.

Nothing at present

Dr D J Warden & Partners 2024-01-31 Person 2 5 0

I have experienced extreme difficulties in obtaining appointments to see a doctor since the COVID lockdown. My experiences are proof that the GP service is still operating in lockdown conditions today. The surgery protocols are so rigid that as a patient my needs are being badly handled. However at last my recent long standing crisis was heard and I was so very grateful to actually have a consultation with a great Doctor and he also made a follow up appointment in 4 weeks. Thank you

The health service has a duty of care to the patients in their area. You are told by a voice recording :- that certain requests will only be dealt with at a certain time of day so call back later; You may or may not get a call back from the doctor (depending on what your health concerns are) ; You’re told that getting upset or frustrated about not getting what you need won’t be tolerated; And if you’re not successful today try again later at 2pm or tomorrow at 8am. Then you find you’re 15 in the queue of calls. Between the music “your call is important to us” actually IT’S IMPORTANT TO ME!!! This whole process can take all day. It’s rarely successful, and you wonder why scared patients resort to a&e service and the GP surgery is quiet and calm.

Dr D J Warden & Partners 2024-01-31 Person 4 5 0

The nurse was very helpful and informative I got an appointment quite quickly Next steps were agreed

In the original triage a referral to podiatry would have been helpful There is not an appointment for two months for this service