Dr D J Warden & Partners

Dr D J Warden & Partners 2024-02-03 Person 4 5 0

I’ve never had a problem

Nothing

Dr D J Warden & Partners 2024-02-03 Person 3 5 0

I have tried ringing for an appointment and it is always the same, please try again later or you are a certain number in the queue and when you finally speak to someone, you get told all appointments are gone try again tomorrow. This was the same each day. Very frustrating and added to my depression. My partner went to the surgery at Pebsham and was told he could not book an appointment even for several days later. He then went to Collington where they were far more helpful and arranged an appointment for me.

Your telephone system needs changing. On several occasions the line drops the call and leaves you feeling helpless, frustrated and neglected. I had not seen a Doctor for years, it was either phone call with a paramedic, nurse practitioner and a doctor who gave my test results as Osteoporosis and arthritis. I became very depressed and a paramedic came to see me. We had to rely on 111, who sent paramedics twice and also advised on other occasions to go to the Conquest.

Dr D J Warden & Partners 2024-02-03 Person 5 5 0

Always no problem with my visits

Na

Dr D J Warden & Partners 2024-02-02 Person 5 5 0

I have always found your surgery to be very accommodating and have always been able to see a doctor within 24 hours when needed.

In todays climate and current situation with the NHS I feel that you are doing a marvellous job and I have no complaints whatsoever.

Dr D J Warden & Partners 2024-02-02 Person 5 5 0

Excellent service from everyone. A special mention for Suzanah who was so thorough and spotted a problem that I didn’t know existed. Great work keep it up.

Nothing