Dr D J Warden & Partners

Dr D J Warden & Partners 2024-02-08 Person 4 5 0

Difficult to get through by phone. Hard to get appointments if you’re working & cant always ring at 8 am.

Nothing on this visit

Dr D J Warden & Partners 2024-02-08 Person 4 5 0

On telephoning, you can never get through or in a queue, sometimes no.20 so you give up.

Improve the telephone system.

Dr D J Warden & Partners 2024-02-08 Person 5 5 0

Ringing the surgery is hopeless. You can be calling codtantlyfo 30 minutes to an hour. This can go on for several days. When you do get through you have to wait several days for a telephone appointment!Then they triage you , Then they make an appointment to see the doctor ( which you new they would have to do ), This will be for two to threee weeks time! Not for any reason other than that’s how long before a doctor is free. So one often gives up trying to contact a doctor and try to treat yourself which is not a good idea or outcome! One waits until your condition is chronic hoping it had gone away or resolved itself, not a good idea, causing un necessary suffering. This time I booked an appointment via the NHS app. Great I booked one BUT it was not for 3 weeks as it was the earliest available . Meanwhile I treated myself and suffered distress and discomfort whilst waiting. The appointment Yes, with a doctor but only by phone. Whereupon he agreed to represcribe an ointment for my condition which I was unable to get other than from a doctor. I had run out 6 weeks before! I then asked the doctor for a face to face appointment and he was miraculously able to give me one for the Next Week ( amazing!). A very long drawn out process totally unnecessary!! What on Earth was the silly escort thing about. Never in my life have I had that nor do I see the point!

Get more telephone lines and doctors.

Dr D J Warden & Partners 2024-02-08 Person 4 5 0

Everything was fine with the surgery and the actual appointment apart from the fact that I had a 10.50am appointment which I was early for, but I wasn't actually called through until after 11.10am, so I had to sit in the waiting room and wait and watch other patients arrive after me for 11.10am appointments and get seen before me.

At no point was I informed that the nurse was running late, so this information could have been relayed to me.

Dr D J Warden & Partners 2024-02-08 Person 3 5 0

When at the surgery the service is always good. But after the merger happened the attitude of some of the receptionists are disgusting. On several accusations I have been made to feel I need to earn the right to an appointment. I understand you have to explain to them why. When offered an appointment, I have asked if he can be later the response I got was “ do you want an appointment or not?” Another time I explained that the doctor told me I needed aspirin so I should go and buy it. When I get to the pharmacy they say they can’t sell it to me as I’m pregnant. So I phoned and said didn’t need to see a doctor just a not to a doc to say that I can’t buy it and can o have a prescription ( as wouldn’t want to waste an appointment that may be needed) the presence I got was “ I decided if I need an appointment or not” There has been many other occasions with comments like this. I now dread ringing the doctors, due to the attitude of some receptionist. The hospital told me I needed a complex dressing change every 2 days. After having surgery. He told me I would have to go to my doctors to have this done. I ring the surgery and I was told if they don’t have a slot to ring back again in the morning. I need it changed every 2 days due to infection risks. The anxiety I feel If I don’t get an appointment to have it changed runs the risk infection. More stress on top of my mental health and pregnancy.

Have a word about how some receptionists talk to patients.