Dr D J Warden & Partners

Dr D J Warden & Partners 2024-02-22 Person 4 5 0

Very difficult process to get to speak with a doctor. Long waiting times on the phone and the list for the day can close before you get a chance

I don't know what the answer is

Dr D J Warden & Partners 2024-02-22 Person 4 5 0

I was able to book the appointment relatively easily. The appointment was punctual and very efficient. The nurse was friendly and considerate and took blood without bruising and pain. Many thanks.

Online booking would be better as this would free up the phonelines and be more efficient.

Dr D J Warden & Partners 2024-02-22 Person 1 5 0

I phoned to discuss menopause issues that are causing me insomnia, flushes, depression, increased anxiety, no option discussed just straight to HRT, prescribed meds and on receiving bad concerns as states not to be used if had PE or thrombosis and I’ve had both, Rabg back to double check and a pharmacist advised me ok to use however she had concerns and had messaged gp, not heard anything since.

To actually discuss many options whether natural or medical

Dr D J Warden & Partners 2024-02-21 Person 5 5 0

Good overall performance from staff

NA

Dr D J Warden & Partners 2024-02-21 Person 4 5 0

Once you get through to the receptionist after being in the telephone queue they are always polite, professional and very helpful. I personally haven’t had a problem either by phone or visiting the surgery.

It would be a great help to all patients calling the surgery if there were more staff answering the phone lines especially at the beginning of the week and at busy times.