Dr D J Warden & Partners

Dr D J Warden & Partners 2024-03-12 Person 4 5 0

I went to the sea rd surgery rather than my normal surgery in Ninfield. This surgery is in need of some refurbishing.

I don’t like the screen check in’s. It wasn’t working on the day I went. These are germ breading surfaces, especially when patients are normally unwell!

Dr D J Warden & Partners 2024-03-12 Person 4 5 0

It took over an hour to get an appointment

More telephone staff to answer the phones

Dr D J Warden & Partners 2024-03-12 Person 4 5 0

My problem was dealt with in a totally professional manner from the initial contact with reception through to the consultation with the doctor. I believe you provided an exemplary service, given that available resources are constrained and have to be prioritised. Thank you.

Well done for the manner in which you are handling appointment requests in difficult circumstances. My reason for 4* regarding getting an appointment concerns the initial difficulty to get in the queue, which involves trying many times. I fully support the triage process and feel confident that you doing your utmost to allocate limited resources.

Dr D J Warden & Partners 2024-03-12 Person 5 5 0

Leigh was excellent and went above and beyond to help me - thank you

Nothing needed - it was excellent.

Dr D J Warden & Partners 2024-03-12 Person 4 5 0

Over 4 weeks wait for appointment

Quicker triage, Larger waiting room sign for first time visitor to the surgery.