Share review of Dr D J Warden & Partners

Dr D J Warden & Partners 2023-08-24 Person 5 5 0

So I have been a patient for several years and always been treated with great care and respect. Most of the girls answering the phone are wonderful and I must mention Helena who is just amazing caring kind and patient so thank you . My Dr is Sunita Kotcha who is a brilliant Dr and listener and always has time to re assure me. Have also seen Dr Madonna and Dr Sing both lovely helpful snd thorough. Love being a patient at this practice we all know the NHS is under a lot of strain but loving the new triage phone call system I think its really helping and takes the pressure of panic calling at 8am so thank you so do much.

Just a point in terms of one of the lady’s who took a call from me when I was chasing up a follow up call from the doctor with regards to queries with some blood tests that I had had done when I attended Aand E I couldn’t make sense of the results on the NHS app so rang to get clarification from my Doctor who actually was going to call me back, however when my doctor hadn’t called me back after lunch, I called the surgery back to check I was still on the triage list and the lady told me that if I’d had the blood test done at A&E, I should be phoning them! Which really isn’t something that should have been said to me because at the end of the day A&E would not be answering a telephone to give people blood test results! I did explain this to the lady and she backed down but really that is not something that should have been said to me at all and I was upset at her comments as it’s really frustrating to be told things like that because at the end of the day, the doctor is more than happy to discuss those results with the patient which indeed my doctor did call me back about 10 minutes later and go through them which reassured me so I really was not happy with that part of the service. Perhaps that could be mentioned to your cool handling team.