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19th January 2024


I had an 8am appointment, at 8:25 I left after not being seen. I can see no reason to keep me waiting at all. I was the first appointment of the day. If they are not able to see people at 8am then the appointment shouldn’t start until 8:30. I feel that leaving me waiting is just unnecessary and rude. If I turned up 25 minutes late I’m sure I wouldn’t be be seen.

Suggested improvements
Set an appointment time that you can actually keep

Experience
Involvement
Cleanliness
Staff
Appointment