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18th January 2024


I was left waiting in reception for 25 minutes, even though I was the first appointment of the day! I find this completely unacceptable, so at that point I left. I then received a telephone call to rebook another appointment, no apology no excuse. There is no excuse for rudeness in my opinion.

Suggested improvements
Well booking an 8 am appointment when you know that you’re never going to be able to see anyone at 8am would be the first thing to change in my opinion.

Experience
Involvement
Cleanliness
Staff
Appointment