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1st February 2024


I had to go through a number of hoops to get to see the doctor which seemed a waste of precious nhs time especially as I had been told by the specialist 2 years ago to go back to him if I became more concerned about the condition and I believe this is stated in my notes. 1:I had to explain to the receptionist why I wanted to see a GP 2:The GP texted me asking for a photo Deemed necessary to then receive a call from a GP to discuss 3:GP phoned and after a lengthy discussion felt I should have a face to face consultation 4:GP appointment made ( I had to chase for this appointment) Very considerate and charming GP discussed my concerns about condition and although was comfortable himself that condition was not worrying offered to refer me to allay my concerns

Suggested improvements
Direct referral to specialist who had already seen condition and although had not been concerned 2 years ago told me to go back to him if I felt it had changed and was becoming more worrying This is in my notes I have had a number of BCC removed and am probably best placed to say if lesion/ mark on my skin seems to be of concern Would have saved 2 doctor appointments

Experience
Involvement
Cleanliness
Staff
Appointment