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12th July 2023


A visit to my Surgery is by appointment only. I have not been seen by a Dr in over 4 years other than in Hospital. The one number Triage Telephone is an endless wait, usually without a result due to period session comes to close. The emergency answer at the conclusion of the call is a promised call ASAP. later cancelled. My repeat prescription list is 18 years out of date. My Pharmacy no longer accepts phone call repeat prescriptions. I am an 87 year old housebound Patient without a Smartphone.

Suggested improvements
A telephone number not associated with Triaging a sick call. Results of Blood tests etc, confirm appointment or treatment dates, or any other business.

Experience
Involvement
Cleanliness
Staff
Appointment