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3rd January 2024


All good except the booking system wouldn't let the practice nurse book 12 weeks ahead for my regular b12 injection so I'll have to wrestle with the telephone booking again. That must cause a lot of extra calls on a busy system for non urgent regular appointments. Letting the system book more than 12 weeks ahead would help relief pressure all round and save extra work.

Suggested improvements
Automtic booking for regular appointments mire at least 12 weeks ahead.

Experience
Involvement
Cleanliness
Staff
Appointment