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Dr D J Warden & Partners 2023-11-15 Person 0 5 0

I had an appointment at 10:40 today at collington surgery and after waiting 20 minutes the receptionist advised I was next after a phone call. After another 20 minutes Dr Cockroft Came and toom another patient (the wrong one according to your receltuon) and advised me there's a 40 minute delay. Considering I'm currently being monitored for high blood pressure and am battling anxiety within myself, I found this more than I could bare. When I advised the receptionist I had just seen Dr Cockroft taking another patient she condescending told me I was wrong and advised me "there are a lot of people working here" her overall manner is less than helpful to someone battling to keep their cool. I advised her of my mental distress hut she didn't seem to care and kept me waiting until, finally, she did as I asked in the first place and said someone would call me. I'm sick to death of collington surgery. The whole practice has gone downhill since the merge. Today I am finding that is is affecting my ability to function, as I now need to spend time to try to bring my breathing back down from anxiety/panic attack levels and am notlw going to need to work to lift my mood. The NHS is supposed to care and support, yet I see little of that.

Run a proper surgery with staff who A know how to speak to people and B cam choose the correct patient from a list. It concerns me that your doctors are allowed to cherry pick any patient willy nilly.