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Dr D J Warden & Partners 2024-01-26 Person 2 5 0

I had major surgery on 15th Jan. The hospital sent a letter to the practice stating I needed my staples removed on 22nd Jan. The surgery did not make me appointment for that date and when I called I was told I’d have to wait until the Thursday (4 days) for an appointment with the nurse. I had to take this appointment of course. When I did see the practice nurse, she tore the skin ( twisted staple- not her fault of course) but patched it up and said she’d see me on Saturday to check it had healed. When I showered later that day, I noticed 3 staples had been missed. Luckily I knew I was seeing the nurse on Saturday… however it has now been cancelled! Pretty disappointing.

Ensure when the hospital requests an appointment, it is followed through. Aim to keep appointments.