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18th January 2024


Unfortunately nurse was sick but did not get a txt or message to tell me this so walked in pouring rain waited 20 mins then informed that nurse was poorly. Rebooked appointment for sea rd surgery but ecg machine not working so have to rebook again. Third time lucky! Govt needs to invest more in NHS. The staff do their best under difficult circumstances.

Suggested improvements
Better systems and tech to automate routine things like booking an appointment, being able to message txt email or WhatsApp doctor for simple confirmation or follow up. Sometimes an 5 min conversation saves so much tooling and growing. Automate blood pressure recording using Flo, heart monitoring by using an app etc by using apps and trackers reports like Fitbit to doctors online systems. It would save so much admin allowing go to provide integrated care better. Involve patients in improving service delivery.

Experience
Involvement
Cleanliness
Staff
Appointment